Shipping policy
Where we ship
We currently ship within the United States only. International shipping is something we hope to offer in a later season; for now, every order goes to a US address.
How fast it gets to you
| Stage | Time |
|---|---|
| Processing | 1–2 business days |
| Transit | 5–7 business days |
| Total | 6–9 business days from order to door |
Orders placed before 2:00 PM ET, Monday to Friday, begin processing the same day. Orders placed afterwards, or over the weekend, are processed on the next business day. We don't dispatch on US federal holidays.
What it costs
| Spend | Shipping |
|---|---|
| Under $100 | $6.95 USD, flat |
| $100 or more | Free |
Every order ships tracked. The carrier (USPS, UPS, or FedEx) is chosen for whatever is fastest to your address. You'll receive a dispatch email with a tracking link the moment your order leaves us.
Where it ships from
Edward Cahill shoes are designed in New York and finished by specialist shoemakers, then held at our US fulfilment partner so domestic orders move quickly.
Address problems
If the carrier returns a package because the delivery address was incorrect or undeliverable, we'll get in touch to confirm and reship. A second shipping charge may apply if the original address was wrong at checkout.
Lost or delayed packages
If your tracking hasn't updated for 5 business days past the expected delivery window, email support@edwardcahill.com with your order number. We'll open a carrier claim and either reship or refund.
Contact information
Store Name: Edward Cahill
Website: edwardcahill.com
Email: support@edwardcahill.com
Address: 245 West 29th Street, Suite 1200, New York, NY 10001, United States
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET. We reply within one business day.